Terms & Delivery Options

Delivery Options in each EQ country
Click the requested country name for more information about the delivery process: Austria EN Österreich DE Denmark EN Danmark DK Estonia EN Esto...
Fri, 10 Feb, 2017 at 3:25 PM
What is DPD Predict?
With DPD Predict you can by yourself determine when your parcel shall be delivered. By clicking this link, you will be redirected to a short movie that prese...
Fri, 10 Feb, 2017 at 3:35 PM
How do I change my auto order?
You can easily change the products in your monthly auto order until 11:59 p.m. the day before your selected time period (read more about delivery periods fur...
Fri, 10 Feb, 2017 at 3:49 PM
What are the delivery options?
You can choose between four different monthly delivery periods for when your products are to be sent to you: Delivery Period 1: 1st-7th Delivery Per...
Fri, 10 Feb, 2017 at 4:00 PM
What are your rates?
All prices include a vat, which is 15% for skin care products and 25% for health supplements. Shipping and handling fee is always euro 6.90 regardless of we...
Fri, 10 Feb, 2017 at 4:06 PM
What are the payment options?
Your orders will be purchased with your payment- or credit card. We work in cooperation with dibs payment services ltd. (dibs.no) that will process your c...
Fri, 10 Feb, 2017 at 4:12 PM
What are your cancellation and return policies?
A 14 day unconditional repent and return policy applies to all unopened products. When returning items you must pay the delivery costs according to the Po...
Fri, 10 Feb, 2017 at 4:24 PM
What can I do when there is something wrong with my product?
If there is something wrong with the received package or items, please contact customer support immediately.
Fri, 10 Feb, 2017 at 4:43 PM
When is my product dispatched?
We will send your order to packing and dispatch once we have received your payment. We have two different ways for delivery, depending on quantity a...
Fri, 10 Feb, 2017 at 4:47 PM
What is the delivery time?
The post office handles delivery of all our packages. Estimated delivery time is 7-10 days after your payment is received. If your package is delivered to...
Fri, 10 Feb, 2017 at 4:52 PM